FAQs

We offer a variety of mattresses to suit different sleep preferences and budgets. Our selection includes foam mattresses, innerspring mattresses, hybrid mattresses, and more. Each type of mattress has unique features and benefits, so we recommend researching and testing different options to find the one that’s right for you.

We offer a range of mattress sizes to fit different bed frames and sleeping arrangements. Our selection includes Single, King Single, Double, Queen , King, Super King. If you’re unsure which size to choose, consult the dimensions of your bed frame or contact us for assistance.

Our mattresses come in a range of firmness levels, from soft to firm. We typically categorize our mattresses as plush, medium, and firm, with variations within each category. Choosing the right firmness level depends on your sleep position, body type, and personal preferences. We recommend testing different firmness levels and consulting our customer service team for guidance.

Proper care and maintenance can help extend the life of your mattress and ensure a comfortable sleep experience. We recommend using a mattress protector to prevent stains and spills, rotating your mattress every 3-6 months to distribute wear and tear, and following the manufacturer’s cleaning instructions. Additionally, we offer a warranty on our mattresses to protect against defects and premature wear. Please refer our Mattress Care guide for more information.

Delivery times can vary depending on the type of mattress, availability, and shipping location. We typically offer standard and expedited shipping options, with delivery times ranging from a few days to a few weeks. We also offer white glove delivery and setup for an additional fee, which includes delivery, setup, and removal of your old mattress.

Anyone who has purchased the mattress, Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

This warranty covers the following defects in workmanship and materials of the mattress that has at all times only been in normal domestic use and treated in accordance 
● Deterioration causes the mattress to have a visible indentation greater than 20mm, as long as that indentation or sag has not resulted from the use of an improper or unsupportive foundation as described in the FAQ.
● Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
● In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress covers you to a replacement.
● Only When a Mattress protector is used on Mattress

● A normal increase in the softness of the mattress does not affect the pressure-relieving qualities of the mattress.
● Comfort preference.
● Abnormal use.
● Physical abuse or damage to the mattress causes defects such as burns, cuts, tears, liquid damage, or stains.
● Exposure to cold temperatures for a period of time causes the materials to tear or permanently deform.
● Dirt, stains, smells, or bed bug infestations resulting from poor mattress care.
● Mold on the mattress of any kind.
● Any claim made other than for the benefit of the original purchaser.
● Replacement of Mattress due to defective protector. If you purchase a mattress and only the protector is defective (and not the mattress), we will only replace the protector and not the whole mattress.
● For mattresses, a defect or change in the mattress is only a minor variation or normal change which does not affect the pressure-redistributing properties of the product, as outlined in the FAQs.

Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or “first quality”, or has previously been purchased or used by someone else. We will not accept exchanges for another size when the bundle deal is purchased.

The warranty starts on the date of delivery of the mattress and lasts until the end of the warranty years from that date.

To make a claim under this Warranty, please fill the warranty form – Click here

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

An exchange fee of $100 for each exchange is payable by you to cover freight and the disposal of the replaced mattress. Maximum delivery distance is 40km. Deliveries further than this will incur additional costs.

Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace it (as applicable) and ship your repaired mattress. We reserve the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The mattress warranty period does not restart but rather continues from your original purchase date.

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims. 
You are entitled to a replacement for reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.