Categories and Types of Personal Information We Collect
We collect the following categories and types of personal information:
Transactional Purposes: We use your contact information, financial information, and commercial information to: Receive, process, confirm, send and track your order, subscription or registration. Communicate with you about your order, subscription or registration. Process any subscription or registration you make to one of our services; and; Maintain your “Gift List” through your registry.
Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.
Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data, and inferences to: Inform you of our new products, services and offers. Provide you with targeted advertising. Run contests, promotions and sweepstakes. Provide you with our loyalty program including earning points and awarding and redeeming certificates; and other information from and about Furniture Zone, Brands, including personalized marketing communications.
Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to: Provide and maintain functionality on our website, including our live chat or customer review features. Handle your customer services requests, and help us diagnose technical and service problems and administer our stores, websites and apps.
Review and Content Creation Purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content you have created and allowed us to display on our website, services, and social media.
Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, and inferences to protect this website, our company, and others and to prevent fraud, theft and misconduct.
We collect information from the following sources:
We collect information directly from you. We collect contact and demographic information directly from you. We also collect payment information from you.
We collect information from you passively. We collect internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below.
We may combine information you give us online, in our stores, or through catalogues. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may interest you, and for other promotional and commercial purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our service providers. We provide our service providers with the information they need to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our websites or other services may not work if you delete or turn off cookies.
We use Google Analytics on our websites to collect usage data, analyze how users use the websites and provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
We use technology that maintains a record of your browsing session. We use this information for quality control, customer service, fraud prevention and security, and marketing.
We allow third-party companies to serve ads and/or collect certain information when you visit our websites. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other websites to provide advertisements about goods and services likely to be of interest to you.
These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user’s computer may be tied to the device identifiers of that user’s tablet and phone) to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie, tracking pixels or third-party web beacons to collect this information.
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or our Select Partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please contact us. If you would like to update or correct your email address, mailing address or other contact information, please contact us the same way.
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five days for your email request and 6-8 weeks to process your postal mail request.
We may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted not to receive marketing communications from us. We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we can decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also, remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that any of your children have provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our servers.