This Returns Policy is applicable to all purchases made from Bed Rumours Ltd trading as Furniture Zone


Please choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.


If any goods arrive damaged, please note on the carrier waybill when signing for delivery and contact your Furniture Zone store within 24 hours of delivery. If packaging is damaged, please also note on the carrier’s waybill accordingly and email photographs of the problem to help ascertain the best course of action. Furniture Zone will arrange to either have the damaged item repaired locally, or returned to Furniture Zone Interiors and either repair or replace the goods, or refund the price to you, at Furniture Zone’s discretion. Damaged goods must be returned in the condition received by you with all original packaging, together with all packing slips.


Where you have an issue relating to your purchase/order, please immediately contact your Furniture Zone store.  Please quote your invoice number and include photos.


If the goods we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price once goods are returned and assessed.


A ‘major failure’ is where the failure in the goods cannot be repaired, or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the Consumer Guarantees Act. If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain mutually agreed compensation for the reduction in value of the goods. Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.


Charges –  Any shipping costs to return the original goods to Furniture Zone will be at the cost of Furniture Zone, where Furniture Zone considers the goods to have breached a consumer guarantee. If on examination of goods returned to Furniture Zone, the goods are found to not be in breach of any consumer guarantee, Furniture Zone may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Furniture Zone and that the problem with the goods was not your fault.


Refunds (if any) will be issued at the sole discretion of Furniture Zone and will normally be processed within seven days of the goods being returned to Furniture Zone.


If you are acquiring for business purposes as defined in sections 2 and 43 of the Consumer Guarantees Act, you agree that the consumer guarantees provided for in the Consumer Guarantees Act will not apply to the supply of those goods.


Under the Consumer Guarantees Act 1993, you have guaranteed legal rights for goods you buy and include the following:

  • a guarantee that the goods are of acceptable quality, such that the goods are: fit for all the purposes for which goods of that type are commonly supplied; free from minor defects; safe durable; and acceptable in appearance and finish.
  • a guarantee that the goods correspond with any description with which the goods are supplied; and
  • a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.

If the goods we supply do not meet a consumer guarantee, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

The Consumer Guarantees Act does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.