Returns

Our apologies, no on-line shopping available. Find your closest store here.

We want you to be completely satisfied with your purchase from us. However, due to the nature of our products, we can only accept returns for faulty or damaged items upon receipt. If you receive an item that is faulty or damaged, please contact us within 24 Hours of receipt to let us know. We will arrange for a replacement of the item at no cost to you. We can only accept returns for faulty or damaged items upon receipt.

Note: Please note that we cannot able to accept returns for a change of mind or if you have ordered the wrong item.

All items must be returned in their original packaging and new condition.

If you need to return a faulty or damaged item, please contact us to initiate the return process. We require photos or other documentation to verify the issue. We will issue a replacement once we receive the returned item and verify the fault or damage. We want you to have confidence in your purchase, which is why we stand behind the quality of our products. We will issue a replacement once we receive the returned item and verify the fault or damage.

If you have any questions about our returns policy, please don’t hesitate to contact us.

Damages in Transit and Replacement Policy

At Furniture Zone, we take great care to ensure your order is delivered in good condition. However, in the unlikely event that your item arrives damaged, please notify us within 24 hours of receipt so we can arrange a replacement.
If your items arrive damaged, please take photos of the damages and keep the original packaging. This will help us to process your claim with the shipping company. We may require additional information or documentation to verify the damage.
Please note that we cannot process claims for damages that are not reported within 24 hours of receipt. We also cannot accept claims for damages that occur after the item has been delivered or for damages caused by improper handling or installation.
Once we have verified the damage, we will arrange for a replacement to be sent to you at no cost. If the item is out of stock, we will work with you to find a suitable replacement or issue a refund.
At Furniture Zone LTD, we are committed to providing high-quality products and exceptional customer service. If you have any questions about our policies or procedures, please don’t hesitate to contact us.